FAQs | Casiny Casino

Q1How do I open my account with Casiny?

To open an online account with us, you must click on the “Register” link. You must then enter the information requested for security, such as your full name and contact details, as well as a valid email address, date of birth (MUST BE 18 YEARS OR OLDER TO REGISTER) and a username. 6 to 15 characters and a password, which means only you can access your account.

Q2How old do I have to be to register at Casiny?

You must be 18 years or older to register.

Q3Is the live dealer real?

Absolutely real. These casino games take place on a live video stream, allowing players to interact with the dealer throughout the game.

Q4How can I read information about the games?

Clicking on the “Help”, “Help” or “Info” options during the game to obtain information.

Q5I can't log in with my correct login details.

In the first instance, you must close the “firewall” and antivirus software and then delete cookies, as well as the history and restart the device.

In case you still cannot access the website, try updating your software to the latest version and try again.

Q6Are Casiny games safe and fair?

You can trust our site for security and fairness.

Q7How do I change my password while my account still has money?

To safeguard the money in your account, we will carry out an information verification process and subsequently send you the new password.

Q8How do I clear my browser data?

You must go to the browser settings. Select “security” and there, you must delete the history.

Q9Why can't I access the Casiny website?

Our website may be undergoing maintenance, so it will be temporarily unavailable. In this situation, you can contact our customer service for more information.

Q10What type of games do you offer?

Currently, we offer nearly 400 (four hundred) games with a very wide variety. Sports betting, live games, poker, slots. If new games are available, users will be notified.

Q11How do I change my information?

After registration, your account information cannot be changed. If at any time you need to change data, you must contact our customer service to notify your request.

Q12What should I do if my username or password is incorrect?

Generally, it happens due to caps lock or an unwanted space. We remind you that the system will allow you to enter the incorrect username and/or password 3 times. After those attempts, the system will lock your account for security and you will need to contact our customer service team.

Q13What do I do if I lose connection during the game?

The loss of connection can be due to several factors, but you do not have to worry, since Casiny has an advanced system, which allows you to save the result offline. As soon as the connection is reestablished, you will have the game without problem. In case you have any problem, you can send a message to our customer service.